FAQs

Can I cancel my order after I've made a purchase on the website? - You can.

 We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

 How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 14 business days beginning only when our package is delivered to your address. We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at info@impeccablepro.co.uk and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by PayPal.

 What are your shipping options? - Limited by volume.

 Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

 What if the item I ordered arrives broken or damaged?

 We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item and we'll work it out with you. info@impeccablepro.co.uk

 How long does shipping take?

 Shipping will normally take 2-4 business days.